Open Positions

North America

• Customer Service Rep
• Sales Consultant - Michigan, Northern Indiana, Northwest Ohio
• Sales Consultant - Texas and Southern Louisiana
• Sales Consultant - North & Central Florida
• Sales Consultant - California
• Finance Manager
• Quality Process Systems Lead

 

Customer Service Rep

Location

Waltham, MA

Basic Summary

The Customer Service Rep (CSR) will answer incoming calls from the Customer Service queue in a timely manner and will provide the highest level of customer satisfaction possible to both internal and external customers. The CSR will be capable of processing RMAs in an expeditious and accurate manner, and will process customer orders (phone, fax and mail), special orders, drop ship orders and customer changes according to established department policies and procedures in a timely and accurate fashion. The CSR will use an ERP system to provide prompt and efficient information to customers, call customers when necessary, and guide customers to other internal resources as necessary. Document and resolve customer problems, complaints and issues promptly in a positive, win-win manner that will retain and promote customer loyalty in accordance with company processes. Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. The CSR will take initiative and personal ownership for meeting established individual and team metrics, and will meet or exceed monitoring standards on phones.

Requirements

Associate’s degree and 2+ years of proven Customer Service experience. Bachelor’s degree and related (medical device) experience highly preferred. Knowledge of Customer Service standards, procedures, principles and practices is desirable. Demonstrated commitment to provide superior Customer Service must be evident. Excellent PC/system skills, and be computer literate with the ability to learn software programs like Microsoft Office (Excel, Word, PowerPoint), Outlook and other databases (ERP Systems, ACT). The CSR should possess strong data entry skills including accuracy, efficiency, and attention to detail, plus effective communication skills, both verbal and written, and be comfortable interacting with customers and internal partners in a professional manner via the phone. Previous knowledge of the ophthalmic or medical device industry is a plus.

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Sales Consultant - Michigan, Northern Indiana, Northwest Ohio

Location

Michigan, Northern Indiana, Northwest Ohio

Basic Summary

Based in/live in Michigan, Northern Indiana, Northwest Ohio area. The Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes Michigan, Northern Indiana, Northwest Ohio.

Requirements

We require a BS or BA degree in Business and/or related medical field, as well as 3-5 years of sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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Sales Consultant - Texas and Southern Louisiana

Location

Based in / live in the Houston, TX area.

Basic Summary

Based in / living in the Houston area, the Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes San Antonio/Houston/Austin Texas, New Orleans, and Southern LA.

Requirements

A BS or BA degree in Business and/or related medical field is required, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent (English) communication skills are a must; Spanish is a plus.

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Sales Consultant - North & Central Florida

Location

North & Central Florida

Basic Summary

Based in Florida, the Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes North and Central Florida, including Tampa. The ideal candidate will reside in the Orlando or Tampa area.

Requirements

We require a BS or BA degree in Business and/or related medical field, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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Sales Consultant - California

Location

Northern CA and Reno

Basic Summary

The Sales Consultant will be responsible for the sales and promotion of ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes Northern CA and Reno.

Requirements

A BS or BA degree in Business and/or related medical field is required, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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Finance Manager

Location

Waltham

Basic Summary

Reporting to the Finance Director, the Finance Manager is responsible for the overall leadership of the Accounts Receivable function, US General Accounting team and reporting, analysis, budgeting and forecasting for US SG&A OPEX departments. These activities will include (but are not limited to) preparation and review of month-end journal entries, account analysis, intercompany reconciliation, balance sheet account reconciliations, audit support and OPEX variance analysis. The Finance Manager is also responsible for identifying ways to improve and enhance the current systems/processes in place. In addition, will have membership on cross functional project teams as required, and may also oversee the Sales & Use Tax function, which includes MDET.

Requirements

Bachelor's Degree in Accounting or Finance and 10+ years of senior finance and accounting management experience, including accounting in a manufacturing company, is required. Demonstrated track record of progressive financial work experience including month-end close process, audit support and accounts receivable oversight is also required. 2-4 years of experience as a Finance Manager or similar role overseeing staff of at least 2 individuals and a strong command of accounting fundamentals also required. Preferred: MBA in Accounting or Finance and 3+ years experience as a Finance Manager or similar role in a Medical Device / Pharmaceutical company; experience managing staff of 4-6 individuals.

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Quality Process Systems Lead

Location

Waltham, MA

Basic Summary

The Quality Process Systems Lead is responsible for creating, maintaining, and modifying the documentation databases, research current industry trends, identify changes, present information to management, and coordinate implementation. The Quality Process Systems Lead will also assist with audits, train coworkers, answer questions, and maintain the database manual.

Requirements

Bachelor's Degree and minimum of 5 year's experience in developing and validating Quality Management systems is required. Developer certification and/or related coursework is preferred. The Quality Process Systems Lead will:

• be an organized self-starter who can work independently, but also as part of the team;
• possess excellent written and verbal communications skills and follow-through skills;
• possess excellent computer skills in MS Office (Word, Excel, Access, PowerPoint);
• have the ability to maintain confidentiality;
• complete work in a timely and accurate manner; and
• provide timely information regarding improvements or discrepant issues with respect to the Documentation System.

Software validation knowledge and experience is required. Some experience in technical writing is helpful and/or previous work in a technical work environment is preferred.

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